VV Home administrator settings


Every step begins from https://book.videovisitlive.com/fi/company/index and you should have administrator privileges to configure settings.

If manual instructs you to contact VideoVisit Helpdesk you can find contact informations are:

User management

User management and how to rename devices

  1. Press Company Admin on the upper right side of corner
  2. Under Users, press Employees
  3. Find user who you would like to edit and press users current name.
  4. Edit First Name and Last Name as you would like.
    1. Please note! Neither field cant be empty! If either field is empty, this prevents access to video session and if both fields are empty you cannot edit account anymore.
    2. If you leave both fields empty, please send ticket to the ticket service. In ticket you should write user accounts email address and name that you would like it to have (first and last name).
    3. If you would to like delete account, please check How to remove account and changing users interface.
  5. Username and E-mail must be the same!
    1. Do not edit customer devices usernames and E-mails!
    2. If you have to edit nurses username or E-mail, please inform VideoVisit Helpdesk.
  6. Here you can also change password
    1. Password must include large letters, small letters and special character (i.e. !/&) and it has to be at least 6 characters long.
  7. When you are ready, press Update

If you must to prevent use of account, you can press Lock user and if you want to delete whole account, you have to contact VideoVisit service desk. This is mandatory when deleting relative account.

View of customer account in professional accounts view

If customer device is not in customer, you can hide this device from professional account view, you have to just disable VV Home on said customer account.

  1. Press Company admin on upper right side of screen.
  2. Under eCare press eCare
  3. Under User settings press List users
  4. When you find right user, press Disable Ecare or Enable ECare depending on, would you like to disable or enable using of VV Home on said account.

How to get accounts login link

Login link can be used by professional and relative accounts to log in to the service. If you cant see accounts login link, eCare is disable on said account, please check View of customer account in professional accounts view.

  1. Press Company admin on upper right side of screen.
  2. Under eCare press eCare
  3. Under User settings press List users
  4. Find account which login link you would like to have and press Edit
  5. Login link can be found after Login link:-text

Enable emergency contact and disable emergency contact

These settings can be found under eCare - List users and is related to management of professional accounts. Please do not edit these settings!

Removing account and changing interface of account

If you have to do this edits, please contact VideoVisit Service desk

Removing account

  • Please send account information to VideoVisit service desk, if you want to delete said account

Chancing the interface

  • For what account you would to like to make change
    • For all or specific group?
  • What is the needed change?
  • Possible changes for the interface:
    • Virtual Cafe on/off
    • Relatives on/off
    • View of Forced Connection on/off
      • Can relatives call to customer via forced connection?
      • We can specify that customer can have multiple relatives, but only some of then can call with forced connection
    • Calendar on/off
    • Sound on/off
      • Can shut down notification noises
    • Clock on/off
    • Date on/off

Forced connections

Enabling and disabling Forced connections

Here you can enable or disable Forced connections to customer

  1. Press Company admin on upper right side of screen
  2. Under eCare press eCare
  3. Under user settings press Set force connect options for users
  4. Here you can enable or disable forced connections, first checkbox is to allowing forced connections from professionals, second checkbox is allowing from relatives
    1. If relatives force connect is enabled and relative account is created, accounts interface has to be changed, please see Removing account and changing interface of account.
    2. If customer has more than one relatives and it is wanted that some of relatives can make forced connections and others cant, this can be managed with different interfaces.
      1. When you are allowing relatives to customer, please choose between Relative or Relative with forced connect interfaces.

Forced connections log

Here you can find how many forced connections has been made from which professional to which customer and the reason.

  1. Press Company admin on upper right side of screen
  2. Under eCare press eCare
  3. Under statistics press Pakkosoittojen loki
  4. Here you can find statistics of forced connections and reasons.

Controlling of relatives accounts

View of relatives and professional accounts in customer device

Adding of relatives and professionals accounts to customer devices UI can be done by VV Home company admin. It is also possible to add view where customer can't see relatives, but relative can see customer, please see Removing account and changing interface of account.

If you change customers device and customer had relatives, remember to delete relatives from old account and re add them to new account!

Adding

  1. Press Company admin on upper right side of screen
  2. Under eCare press eCare
  3. Under User settings press List users
  4. Find account which you like to add Relative and press edit
  5. In Add eCare relative(s) you can add relative account to the customer
    1. You can add more than one relatives if needed. When you have added wanted account, system gives you new dropdown list where you can add another account.
  6. When you are ready, press Submit

Removing

If relative account is no more needed or customer has stopped using service, please check this list and after that please see Removing relative account.

  1. Press Company admin on upper right side of screen
  2. Under eCare press eCare
  3. Under User settings press List users
  4. Find account which relatives you like to remove and press edit
  5. In eCare relatives-list you can see relatives that are connected to said account
    1. Press Delete to delete wanted relative account
    2. If you need to remove several relative account connections, it is possible to open every deletion to new tab that page does not change after every deletion.
      1. This can be done by pressing mouses third button on Delete-button

Removing relative accounts

You cannot remove relative accounts, but chacing user name details and hiding them can be done from VideoVisit service desk. Please contact us with email servicedesk@videovisit.fi or send us a ticket from ticket service OTRS.

Unfortunately we cannot delete completely relative accounts, because nature of Finnish law, we must have information of calls. But we can hide and move account and delete identifying information i.e. name and email.

Please remember always to look Removing before deleting relative account, otherwise on customer devices is having account that says "Anonyymi Anonyymi", because accounts link to customer account has not been deleted.

Creating a relative account

To ensure a fluent utilization of the relative account, it is recommended to forward the instructions as you deliver the address to register as a relative user. These can be either the instructions that can be found on this page, or instructions modified by your organisation. Note that if you use your own version of the instructions and the system goes through changes that impact on the instructions, it is recommended to modify these instructions.

Applying for the relative account

Note that this must be done by using that organisation's Company Admin- credentials, under which the relative account is chosen to be created. Furthermore, if there are multiple organisations in your area model, make sure that the right sub-organisation's register link to apply for the relative account is distributed.

  1. Click Company Admin in the top-right corner
  2. Under the 'eCare'- box click eCare
  3. Deliver the address found in Ecare register link-box to the relative

Approving the pending relative account

When a relative has applied for the relative account via the link sent to them, the account must be approved. A notification that a relative has applied for the relative account is sent to an email that has been set in Email address where registration forms are sent-section under Other settings. Instructions for Other settings-section can be found on this page below.

  1. Click Company Admin in the top-right corner
  2. Under the 'eCare'- box click eCare
  3. Under Other settings click Pending users management
  4. Always confirm that the pending application is justifiable
    1. If the application is not justifiable or there is something wrong with it, click 'Decline application'
  5. Choose an user from the Link to user-section to which the relative account is to be linked.
  6. Select the correct setting for the relative in Set Accessibility view-section
    1. The selection is either 'Relative' or 'Relative with Forced call', depending on the need.
    2. If the correct view- selection cannot be found in the list, please contact VideoVisit Service Desk.
  7. When the selection has been made, click Submit user

Other settings

  • Default length of eCare session (min)
    • Sets the default length for the session
    • It is recommended not to raise the length too much from the default length, in the event of carer/professional leaving the session active by accident. The customer's device will ring, or the customer will stay on the session by themselves for the rest of the session.
  • Email address where registration forms are sent
    • Input here the email- address to which the notifications about the relative applications are sent
  • Registration forms are sent to parent company
    • If you are utilizing sub-organisations, the registration applications can be sent to the parent-organisation.
  • Applying for the relative account with 2-stage registration (Users phone number is required)
    • Utilizing this, the applier will receive a confirmation code to their phone while registering. This is not recommended.
  • Send email when call is unanswered
    • Is an email wanted to be sent when call is unanswered
  • Close video session by clicking the red button once
    • Is the video session to be closed by clicking the red button once or twice
    • This is easier with the one click-option, but customers might click this by accident which results an untimely ending to the session
  • Allow session stopping for nurse and content creator
    • When a nurse or a content creator leaves the session by clicking the red button, is the session to be disconnected as well
    • If the sessions can have multiple hosts, utilizing this setting is not recommended. If one of the hosts has to leave the session and clicks the red button, the whole session will end for all the other participants as well.
    • If the session is longer than the time frame set for the session beforehand, the session will continue to ring on the customers devices after the session.
  • Virtual cafe open hours
    • Here can be defined the time and the hours that the virtual cafe will be open.