VV Home administrator settings


Every step begins from https://book.videovisitlive.com/fi/company/index Administrator privileges are required to configure settings.

VideoVisit Service Desk contact information can be found below :

User management

User management and how to rename devices

  1. Press Company Admin located on the upper right side of corner

  2. Under Users, press Employees

  3. Find the user you would like to edit and press users current name.

  4. Edit First Name and Last Name as you would like.

    • Please note that neither field can be empty. If either field is empty, this prevents access to video session. If both fields are empty then you can not edit the account anymore.

    • If both fields are left empty, a ticket must be opened to VideoVisit Service Desk to fix the problem.

    • To remove an account, please check How to remove accounts and changing users interface.

  5. Username and E-mail must be the same.

    • Customer device usernames and E-mails are not to be edited.

    • For Nurse account username or E-mail changes open a Ticket to VideoVisit Service Desk

  6. To change current Password enter a new one to Password and Password again -fields

    • Password must include large letters, small letters and special character (i.e. !/&) and has to be at least 6 characters long.

  7. Press Update to save changes.

Company admin can prevent the use of an account, by enabling Lock user. For removing user accounts you must contact VideoVisit Service Desk . This is also mandatory when deleting relative account.

Managing customer accounts as a Company admin

Customer device account can be hidden from professional accounts Contact list by disabling VV Home for that Customer devices account.

  1. Press Company admin from upper right side of the screen on front page.

  2. Press eCare

  3. Under User settings press List users

  4. Press Disable Ecare or Enable ECare depending on if you'd like to disable or enable using of VV Home for Customer devices account.

Finding account Login links

Login link can be used by professional and relative accounts to log in to the service. eCare must be enabled before Login link is generated. Refer to Managing customer accounts as a Company admin on how to enable eCare.

  1. Press Company admin on the upper right side of the screen.

  2. Under eCare press eCare

  3. Under User settings press List users

  4. Find the account of which you need the login link from and press Edit

  5. Login link can be found after Login link:-text

How to: Enable/Disable emergency contact

These settings can be found under eCare - List users and is related to management of professional accounts. Do not edit these settings.

Removing accounts and editing account interface

  • For account removal and interface editing, please contact VideoVisit Service Desk

Removing account

  • For account removal, please contact VideoVisit Service Desk

Chancing the interface

Please provide the following information when requesting account interface changes:

  • For what account you would to like to make change

    • For all or specific group?

  • What is the needed change?

    • Possible changes for the interface:

      • Virtual Cafe on/off

      • Relatives on/off

      • View of Forced Connection on/off

        • Can relatives call to customer via forced connection?

        • We can specify that customer can have multiple relatives, but only some of then can call with forced connection

      • Calendar on/off

      • Sound on/off

        • Can shut down notification noises

      • Clock on/off

      • Date on/off

Forced connections

Enabling and disabling Forced connections

To enable or disable Forced connections to customer, please follow there steps:

  1. Press Company admin on upper right side of the screen

  2. Under eCare press eCare

  3. Under user settings press Set force connect options for users

  4. First checkbox is for allowing forced connections from professionals, second checkbox is for allowing the same from relatives.

    1. If relatives force connect is enabled and relative account is created, accounts interface has to be changed. For this, please refer to Removing accounts and editing account interface.

    2. When adding relatives to customer account choose between Relative or Relative with forced connect interfaces.

Forced connections log

Log shows if forced connections have been made to customer with caller and reason details.

  1. Press Company admin on upper right side of screen

  2. Under eCare press eCare

  3. Under statistics press Pakkosoittojen loki

Controlling relative accounts

View of relatives and professional accounts in customer device

Adding relative and professional accounts to the customer devices UI can be done by VV Home Company admin. It is also possible to add view where customer can't see relatives, but relative can see customer. For this, please refer to Removing accounts and changing interface of account.

If the customers device is moved to a new customer and previous customer had relatives, remember to delete relatives from old account and re-add them to new account

Adding

  1. Press Company admin on upper right side of screen

  2. Under eCare press eCare

  3. Under User settings press List users

  4. Select an account by pressing edit

  5. To add Relatives select one or more from drop down menu located under Add eCare relative(s).

  6. Then press Submit

Removing relative accounts

Contact VideoVisit ServiceDesk by email at servicedesk@videovisit.fi.

Removing relatives from accounts address book

  1. Press Company admin on the upper right side of screen

  2. Under eCare press eCare

  3. Under User settings press List users

  4. Find the account which is to be changed and press Edit

  5. eCare relatives-list shows relatives that are connected

    1. Relatives can be removed by pressing Delete

Creating a relative account

It is recommended to provide a link to end user instructions when delivering the address to register as a relative user. Organizations can make use of VideoVisit user guides or edit guides to their own liking.

Applying for a relative account

Use Organization's Company Admin- credentials to create Ecare registration link. If Area model is active make sure that the right sub-organization's Ecare registration link is distributed.

  1. Click Company Admin in the top-right corner

  2. Under eCare click eCare

  3. Deliver the address found in Ecare register link-box to the relative

Approving the pending relative account

When a relative has applied for the relative account via Ecare registration link, the account must be approved by Company admin. A notification that a relative has applied for the relative account is sent to an email that's set in Email address where registration forms are sent-section under Other settings. Instructions for Other settings-section can be found on this page below.

  1. Click Company Admin in the top-right corner

  2. Under eCare click eCare

  3. Under Other settings click Pending users management

  4. If the request doesn't seem valid, click Deny request button. If the request seems valid, you can do the following:

    1. Choose a relative for the new user under Join to user drop down selection.

    2. Select a visual preset for the new user.

    3. Finally click the Approve user button.

Other settings

  • Default length of eCare session (min)

    • Sets the default length for the session

    • It is recommended not to raise the length too much from the default length, in the event of carer/professional leaving the session active by accident. The customer's device will ring, or the customer will stay on the session by themselves for the rest of the session.

  • Email address where registration forms are sent

    • Input here the email address to which the notifications about the relative applications are sent

  • Registration forms are sent to parent company

    • If you're utilizing sub-organizations, the registration applications can be sent to the parent organization.

  • Applying for the relative account with 2-stage registration (Users phone number is required)

    • Utilizing this, the applier will receive a confirmation code to their phone while registering. This is not recommended.

  • Send email when call is unanswered

    • Use if an email should be sent when the call is unanswered.

  • Close video session by clicking the red button once

    • Is the video session to be closed by clicking the red button once or twice

    • This is easier with the one click-option, but customers might click this by accident which results in an untimely ending to the session

  • Allow session stopping for nurse and content creator

    • When a nurse or a content creator leaves the session by clicking the red button the session disconnects as well.

    • If the sessions can have multiple hosts, utilizing this setting is not recommended. If one of the hosts has to leave the session and clicks the red button, the whole session will end for all the other participants as well.

    • If the session is longer than the time frame set for the session beforehand, the session will continue to ring on the customers devices after the session.

  • Virtual cafe open hours

    • Here can be defined the time and the hours that the virtual cafe will be open.